Principal Receptionist/Patient Scheduler (Multiple Vacancies)

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Position Details

Position Information

Recruitment/Posting Title Principal Receptionist/Patient Scheduler (Multiple Vacancies)

Job Category Staff & Executive - Administrative & Support

Department RWJ-EBCHC-RECEPTION

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Principal Receptionist/Patient Scheduler in the Eric B. Chandler Health Center within Rutgers Robert Wood Johnson Medical School.

The Patient Business/Patient Scheduler, under general supervision, is responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.

Among the key duties of this position are the following:

• Responsible for generating new schedules or daily reports.
• Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
• Schedules and maintains appointments through the Practice Management scheduling ( IDX ) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University ( RWJUH ) for appointments at the Health Center.
• Provides back-up coverage for Patient Business Services staff.
• Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient’s demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record).
• Assists with cash collections/reconciliation.
• Answers/screens telephone calls, makes calls, and takes messages.

Position Status Full Time

Hours Per Week

Daily Work Shift Rotating

Work Arrangement

FLSA Nonexempt

Grade 1675

Position Salary

Annual Minimum Salary 22.050

Annual Mid Range Salary 22.550

Annual Maximum Salary 23.230

Standard Hours

35.00

Union Description Teamsters, Local 97

Payroll Designation PeopleSoft

Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

Seniority Unit

Terms of Appointment Staff - 12 month

Position Pension Eligibility

PERS

Qualifications

Minimum Education and Experience

• Two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties.

Certifications/Licenses

Required Knowledge, Skills, And Abilities

• Demonstrated ability to verbally communicate effectively with patient population and faculty staff.
• Computer skills and excellent customer service skills.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
• Working with office equipment and confidential patient records and correspondence.
• Ability to multi-task.
• Demonstrated effective interpersonal skills.
• Proofread and check documents for accuracy.

Preferred Qualifications

• Experience in a medical office setting, including some billing.
• Knowledge of medical terminology.
• Bi-lingual skills (English/Spanish).
• Candidates having experience working in a Federally Qualified Health Center.

Equipment Utilized

Physical Demands and Work Environment

• Work Environment: Moderate noise.
• Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time
• Manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs.
• Ability to stoop and bend
• Ability to reach and grasp objects.

Special Conditions

Posting Details

Posting Number 23ST0739

Posting Open Date

Special Instructions to Applicants

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus Downtown New Brunswick

City New Brunswick

State NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees (https://policies.rutgers.edu/60-1-35-currentpdf) , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals (https://policies.rutgers.edu/sites/default/files/100-3-1-current.pdf) , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions