Practice Coordinator- Mh Jobs

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Summary of Position

The Mental Health Practice Coordinator will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team.

Essential Duties and Responsibilities

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting. Schedules/Reschedule Physician clinics as needed.
• Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start date.
• Participates in performance improvement projects and may perform other similar and related duties as required.
• Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns.
• Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned.
• Aids in referral management and billing processes. Act as a resource for clinicians and Care Team staff. Obtains referrals as instructed by providers; completes prior authorizations as needed.
• Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items.
• Other duties, as needed.
• Provides ongoing feedback to manager regarding training needs, physician performance and process improvement.
• Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care.
• Comply with company policies and procedures.

Supervisory Responsibilities

No

Qualifications Required for Position

• Customer service oriented
• 2-4 years' experience in related industry
• Ability to function in a fast-paced environment and to be able to meet deadlines
• Must be able to generate reports and documents
• Position relies heavily upon communication; must have excellent oral and written communication skills to succeed
• Previous experience directly supporting physicians
• Interacts effectively with staff, employees, managers, and physicians
• 2-4 years of healthcare experience required, or direct experience working in an healthcare environment, preferably in mental health department
• High School Diploma required, Bachelor's degree preferred
• Must be well-organized and a self-motivator
• Works well with others and is a team player

The base salary range for this position is $20-$23/hr . In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.