Porsche Flat Rate Technician

We are looking for a
Flat Rate Technician to join the Hoffman Auto Group family!

Check out what over 100 years of trust

looks like in our culture!

What does a Porsche Technician at Hoffman Auto Group do?

Role Purpose

Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Leadership

This position does not lead others.

Core Accountabilities

• Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Meet all flat-rate hour production-based metrics as prescribed by Management.

Competencies and Qualifications

• Can adapt and embrace change with an internal and external customer centric mindset.
• 1-2 years’ experience in a customer service orientated environment preferred
• Possesses effective communication skills: oral, written, listening.
• High School Diploma
• Must be able to lift 50 pounds
• Valid Driver’s license
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Act as an advocate for teammates and have a strong commitment to technology advancement

Get to know Sam Pines in the Fixed Operations department

@ Hoffman Auto Group