Population Health Case Manager (50% Remote)

Mindoula Health is seeking a Case Manager to work with us full-time in South Bend, IN. This is a hybrid position, working 50% from home, and requiring up to 50% travel (locally). Applicant's must live in South Bend or its surroundings, and have reliable transportation.

Case Managers are one of Mindoula’s key front-line roles in delivering our Population Health Program. Our Case Managers work closely with Mindoula’s members in the community to understand their behavioral and medical health conditions, as well as their social determinants of health needs, and help our members achieve better health outcomes. We are seeking a team member to work in our Interpersonal Violence Reduction Program (IVRP).

What is IVRP?

Coordinated supportive services to participants who have experienced acts of interpersonal violence. The program consists of a highly individualized series of violence- and safety-related, social determinants of health-focused, and cost-reducing interventions.

How You’ll Contribute

• In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
• Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
• Elevate critical incidents and information regarding any quality-of-care concerns
• Schedule appointments, build accountability, and follow-up services for members
• Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health
• Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes for 70-80 cases monthly
• Report hospital diversions, productivity, and other outcomes weekly
• Prepare and maintain all required records, reports, consents, and members’ diagnostic records
• Conduct meaningful outreach, provide education, and drive member enrollment

Education & Experience

• Experience as a Certified Case Manager (CCM), Community Health Worker (CHW) or Peer Support Specialist (PSS), or Accredited Case Manager (ACM) preferred
• Bachelor’s Degree Required in nursing, social work, or other health and human services disciplines from an accredited college or university.
• Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, violence, and social issues is required
• Completion of supervised fieldwork and experience in case management, health, or behavioral health preferred

What We Offer

• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)
• Wellbeing: Employee Assistance Program and Wellness programs are available to you and dependents
• Freedom: Design your own workday - we’ve been remote-first from our founding
• Insurance: Medical, dental, and vision insurance for you and dependents, 401K
• Time Off: 11 Holidays and 15 Vacation days, 4 Wellness days

Come be part of the solution!

Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.