Players Club Representative Jobs

Players Club Representative Arizona Charlie’s Decatur (Las Vegas, NV) Description:
Summary
Provide information to guests about the benefits of being a Players Club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assists club members with any questions and/or concerns regarding the club. Provide courteous and efficient service to all guests.
Essential Functions And Responsibilities

• Review daily event calendar and be familiar with current activities/offerings and all casino/hotel current promotions.
• Explain to guests how the Players Club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
• Ability to accurately balance cash drawer
• Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players in K-man for new player incentives
• Offer information regarding property promotions, products, services, and events taking place
• Initiate the greeting, welcome guests in a friendly manner, and thank them for their patronage
• Perform other duties as assigned
• Assist guests with any complaints, comments, and card discrepancies
• Enroll and create new member accounts
• Keep the booth area clean and orderly at all times
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Smile, make eye contact, and use the guest’s name while interacting
• Provide outstanding customer service in a timely manner to both guests and fellow employees

Requirements
Qualifications

• High school diploma or equivalent preferred
• Able to efficiently compute accurate mathematical calculations
• Verify right to work in the United States
• At least 21 years of age
• Previous experience working in a team or group environment
• Moderate computer skills
• Ability to accurately input and access information in the property management system/computers
• 6 months of previous experience in same or similar role preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company

Work Cards

• Gaming

Physical Requirements

• Constant use of vision and hearing, reach, twist, and distinguish between shades of color
• Frequently bend, sit, and communicate via paging system
• Occasionally kneel, stand, and walk
• Occasionally push/pull up to 10 lbs.
• Occasionally lift and/or carry up to 10 lbs. at floor, knee, waist, and chest levels

Work Environment Potential Conditions

• Indoor
• Smoky and noisy

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.