Players Club Ambassador Jobs

POSITION SUMMARY: The Players Club Ambassador is responsible for informing guests about promotional information in accordance with the Marketing Department strategies and current promotional events. Will assist with Sun Club sign-ups, coordinate promotional events and provide an elevated level of customer service to high end Slot Players and all Sun Club members. JOB RESPONSIBILITIES : Greets guests, promotes Sun Club signups and explains benefits of the Sun Club loyalty program; Remain informed, ready and eager to answer any and all questions about the Spokane Tribe, Sun Club, events, Casino, etc.; Coordinate with marketing and management teams to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests; Collect and pass along information regarding potential new casino guests; Distribute customer complimentary items based on gaming action and program guidelines; Assist Casino Hosts with guest accommodations, meals and reservations; Assist guests with questions and special requests to ensure their maximum convenience and comfort; Distributes guidelines, reference materials and promotional schedules; Available to work very flexible hours, based on business demands, including nights, holidays and weekends; Assist the marketing team with coordination, setup and execution of special functions (parties, players club promotions, gift distribution, VIP events, tournaments, etc.); Participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction; This position requires the ability to interact with Guests and other Team Members in an upbeat and friendly manner. Other duties as assigned. JOB QUALIFICATIONS : High School Diploma or equivalent required; Hard working, fun loving people person who is able to deliver amplified service; Must have a minimum of 1 year of customer service in a Casino setting, Players Club experience preferred; Ability to work in a fast-paced environment; Must be available to work a variable shift that is focused on special events and business demands; Must possess strong organizational and interpersonal skills; Must be proficient in office procedures, equipment, computers and applicable software applications such as Microsoft Office products; Ability to respond to common inquiries or complaints and to communicate effectively with co-workers and customers in a timely manner; Must have excellent verbal and written communication skills. Must be 21 years of age or older.