Chocolate Tour Ambassador Jobs

We are looking for an outgoing and knowledgeable Chocolate Tour Ambassador to join our team and share the delightful world of chocolate with our guests. As a Chocolate Tour Ambassador, you will be the face of our chocolate tours, providing an immersive and educational experience for guests as they explore the history, production process, and flavors of our chocolate.

Benefits include:

• 401(k) w/ match
• (EAP) Employee assistance program
• Holiday Pay
• Employee discount
• Medical, Dental, Vision insurance (fully paid premium for employees!)
• Paid time off

Schedule:Onsite, must be available to work Monday – Saturday 9am – 6pm.

Part-time or Full-time welcome!

Compensation: $21/hr.

Duties and Responsibilities:

• Team Collaboration: Collaborate with other team members to enhance the overall tour experience, assisting in tour planning and coordination.
• Stock Management: Monitor and maintain inventory levels, ensuring that shelves are well-stocked, organized, and visually appealing.
• Tour Guiding: Lead engaging and informative chocolate tours, taking visitors through the journey of chocolate.
• Customer Interaction: Interact with tour participants in a friendly and approachable manner, answering their questions and ensuring they have an enjoyable experience.
• Store Maintenance: Assist in maintaining the cleanliness and overall appearance of the store, including regular tidying, dusting, and restocking.
• POS Transactions: Process customer transactions efficiently and accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
• Event Support: Assist in organizing and supporting chocolate-related events and workshops as required.
• Safety and Compliance: Ensure the safety of guests during tours, adhering to health and safety guidelines at all times.
• Retail/Sales: Greet customers warmly, listen attentively to their preferences, and provide expert guidance to help them find the perfect chocolates for their needs.
• Chocolate Tasting/Special Events: Conduct chocolate tastings, introducing guests to various types of chocolates, origins, and flavor profiles, while highlighting unique characteristics.
• Customer Service: Handle customer inquiries, feedback, and concerns with professionalism and courtesy, striving to resolve any issues promptly.
• Performs other related duties as assigned.

Reports to Director of Retail

Skills:

• Genuine interest and enthusiasm for where chocolate comes from, how it’s made and how to taste it, and sharing that knowledge with customers.
• Lifting up to 20 pounds and capable of standing for extended periods and
• Attention to Detail: Meticulous in maintaining product displays, ensuring accurate pricing, and providing a visually appealing store environment.
• Punctual and reliable.
• Customer Focus: Outstanding customer service skills, with the ability to build rapport, understand customer needs, and exceed expectations.
• Communication Skills: Excellent verbal communication skills, able to effectively convey information and engage customers.
• Energetic, enthusiastic self-starter.
• Flexibility: Willingness to work flexible hours, including evenings, Saturdays, and some holidays, to accommodate the store's operating hours.

Experience:

• Public speaking is a plus
• High school or college degree with some retail experience

A bit about working with us: We make chocolate and we have fun doing it! We value collaboration and creativity, and source ideas from every department - whether we’re coming up with a new chocolate bar flavor or an engaging marketing campaign. Work-life balance is key; we encourage our team members to fully “clock out” at the end of the day – no late night emails here! Protecting the earth and empowering its people are key to every part of our operations, and we love finding people that are as passionate about that as we are. Any other questions? Just ask!

Seattle Chocolate Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department.