Pc Technician Jobs

Respond to and independently resolve customer help calls related to problems with the standard hardware, operating system, and ADHS-supported software; identify and resolve complex software and hardware problems and communicate resolutions with other ITS staff; educate and assist customers; spot check workstations for non-compliance software or hardware; work on system and department documentation as well as Standard Operating Procedure (S.O.P.) manuals; write weekly progress reports and perform other duties appropriate to the class and as assigned by the Desktop Support Supervisor. Detection and removal of spy-ware and viruses.

• Respond to and independently resolve ADHS system issues. Provides consultative IT services to all ADHS customers.
• ADHS systems, configuration, and upgrades. Diagnose hardware/software issues. Make appropriate decisions regarding path to resolution in a timely and accurate fashion.
• Work closely with ADHS Team to prioritize business and information needs. Manages hardware inventory, advises on new hardware/software purchasing, and is responsible for compatibility and end-of-life testing for all ADHS systems.
• Prepare reports and document resolutions.
• Installation, support, and maintenance of other ADHS systems.
• Participating in meetings and technical calls/conferences. Advising and communicating with ADHS ITS Team to provide training and assistance to both internal staff and external customers.

Associate’s degree plus 1 –3 years of experience in desktop support (or equivalent experience). Comfortable working in a high-security institution: Must be able to work in a psychiatric setting.

(PLS Fingerprint cards) Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening. If hired, you will be able to request reimbursement of the $8.25.

COVID-19 Vaccination: This position is subject to the vaccination requirements outlined in CMS Interim Final Rule - Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination (published November 5, 2021) (86 FR 61555). In order to begin working at [Department], you must provide official documentation of being fully vaccinated for COVID-19 or have requested and granted an exemption under applicable Federal law. Fully vaccinated means individuals for whom it has been two weeks or more since the completion of their primary vaccination series for COVID-19.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.