Pc Deskside Technician Jobs

Reports to: IT Director

Department: IT

Location: Fort Collins, Colorado (or other location, remote work, etc.)

In-Situ, Inc. is a global company with a modern manufacturing facility in Fort Collins, Colorado. The company focuses on specializing in the design, manufacture, and worldwide sale of scientific equipment for the environmental, aquaculture, and industrial water-monitoring markets. The Company is a leading global innovator of solutions for customers requiring water monitoring in a variety of different markets. The Company provides “best in class” groundwater and surface water level and water quality monitoring equipment along with data transmission and management software resulting in an exceptional customer experience.

Not only does In-Situ provide an attractive offering to our customers, but the Company also places a high value on engagement in our community, environmental projects, employee wellness, and creating an open and fun work environment.

General Description

The PC Deskside Technician is a hybrid role combining Help Desk and Deskside support. In this role, the PC Deskside Technician supports and maintains computer systems, desktops, and peripherals. He or she will install, troubleshoot, diagnose, repair, maintain, and upgrade hardware and equipment and ensure optimal workstation performance. This role will provide end-user assistance where required.

Primary Responsibilities

• Recommend or perform corrective actions for problems.
• Communicate the status of incidents and provide plans for resolving incidents.
• Respond to the help desk ticket queue, escalated ticket items, and system events.
• Work as part of a team and participate in group events and technical discussions.
• Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan.
• Generate operational support documentation.
• Ability to manage multiple priorities, tasks, and projects.
• Lead proactive problem resolution and continual service delivery improvement.
• Utilize established best practices for setup, configuration, maintenance, and deployment.

Requirements

• 1 – 3 years’ experience in Desktop, Laptop, Printers, Microsoft Operating Systems, and software.
• MS Office and MS application experience and troubleshooting.
• Some travel may be required domestic or international (less than 5%).
• Basic understanding of Windows including administration, setup, domain configuration, application installation, security, etc. on tablets, laptops, and desktop computers.
• Windows Server knowledge; specifically, file structures and associated security controls.
• Understanding of computer hardware and Windows troubleshooting processes and techniques.
• Network troubleshooting skills; specifically, PC network adapter configurations and a basic understanding of TCP/IP.
• Applicants must be eligible to work in the United States.
• Understanding of MS Active Directory Services specific to PC setup and deployment.

Working Environment and Physical Conditions

• Normal office environment, or
• Intermediate physical activity including lifting, bending, squatting, walking, and sitting, etc.

Wage/Salary : $58,000 - $62,000 per year

Additional Compensation: Participation in a Company-sponsored variable compensation plan.

Benefits Available: Health, Dental, and Vision Insurance, 401(k) matching, Short and Long-Term Disability, Group Life/AD&D Insurance, Employee Assistance Program, Will and Trust Preparation Services, 10 paid holidays per year, 20 days FTO (Flexible Time Off) accrued evenly throughout the year.

Voluntary Benefits: Life / AD&D, Pet Insurance, Identity Theft Protection, Legal Services, FSA for Dependent Care, Health Savings Account

Additional Benefits: Continuing Education, Dependent Care, Paid Parental Leave, and Wellness Reimbursements.

In-Situ Inc. builds world-class environmental monitoring instruments ... and world-class careers!

• Please, no phone calls about this job.
• Please do not contact job poster about other services, products or commercial interests.
• Please apply at https://in-situ.com/about/careers/ if above qualifications are met.
• Principals only. Recruiters, please do not contact this job poster.

All qualified applicants will be considered without regard to age over 40, genetic information, race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.