Payment Processing Coordinator (Finance)

Overview

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members’ work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work.

Responsibilities

What You’ll Do

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)

• Coordinate with pension plans to resolve member earning disputes
• Cash and check handling
• Uses appropriate chain-of-command for member inquiries when necessary
• Performs other duties as assigned
• Balances and closes payment batches
• Enters and maintains member payment information into accounting system
• Answers all member payment and earnings inquiries in a professional manner
• Follows all required processes for accepting credit card and check payments
• Ensures payment received from member is correct and is owed by the member
• Receives payments for member fees
• Member interaction via phone, and email

Qualifications

What You’ll Need

We want to make sure you’re successful. To be considered, you must have:

( The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

• Ability to work independently and as part of a team
• Able to organize, prioritize and coordinate multiple tasks under daily deadlines
• Ability to be flexible
• Able to work under pressure
• Must maintain regular and acceptable attendance at such level as is determined by SAG-AFTRA’s attendance policy
• Hold yourself and others accountable for a high level of performance and integrity
• Demonstrate effective skills in the use of PC applications
• Must be able to communicate effectively in English; in both verbal and written form
• Superlative interpersonal skills: Excellent phone manners. High degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally
• Ability to adapt to a fast-paced environment
• Capable of taking direction from more than one supervisor
• Must be detail oriented to maintain a high level of accuracy
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members
• Must be available and willing to work extended hours per day or per week, including weekends, as SAG-AFTRA determines is necessary to meet its business needs
• Must be able to work in a challenging environment where constructive feedback from others is encouraged

Minimum Qualifications

Education and/or Experience:

• High School diploma or equivalent
• 2 years' data entry experience
• 2 years' cashiering experience

Certificates, Licenses, And/or Registrations

• N/A

Testing Requirements

• 10-Key test (by touch)
• Typing test 35 WPM
• Basic skills- math, spelling, grammar and filing – passing score: 76%
• Word and Excel tests (basic and intermediate) – passing score: 76%

What You’ll Get

We are a great place to work because we offer:

• The hourly rate for this position is $22.56 per hour along with excellent employee benefits and perks such as a 35-hour work week.
• Generous pension plan
• Colleagues that are passionate about what we do and how they contribute to our mission
• Employee discounts and perks
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans