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Payment Operations Associate Jobs
Company | DraftKings Inc. |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Spectator Sports,Software Development |
Expires | 2023-08-28 |
Posted at | 10 months ago |
At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.
- Act as a point of contact for Payment Service Provider (PSP) inquiries.
- Review daily chargeback reconciliation reports and notifications of incoming disputes from Payment Service Providers within our internal database.
- Maintain knowledge of the upcoming industry and product risks, regulatory changes, emerging risks, and trends.
- Review player deposit and withdrawal transactions for potential fraud to ensure DraftKings' merchant accounts are correctly maintained.
- Support the discovery, containment, and prevention of fraud and abuse groups.
- Knowledge of payment processing and chargebacks, ideally in an e-commerce environment.
- Bachelor’s degree or equivalent in relevant fields.
- Competence with Zendesk and Microsoft Office product suite.
- Intermediate Excel skills are preferred but not required.
- Data-driven, strategic mindset, and strong attention to detail.
- Experience in SQL is preferred, but not required.
- Proven experience as a self-starter who is comfortable in a fast-paced, quickly changing environment.
- Ability to work holidays, nights and weekends.
- At least 1 year of relevant experience in banking, business, or finance is strongly preferred.
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