Patient Services Specialist - Radiology (Part Time, Evenings/Nights & Weekends)

HMC - Radiology Admin has an outstanding opportunity for PATIENT SERVICES SPECIALIST (Full-Time, 40 hours a week).

POSITION/CAMPUS HIGHLIGHTS

Only Level I trauma and burn center in the region

Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

Convenient location

Close proximity to public transportation

WORK SCHEDULE:
Alternative Shift; 50% FTE, 20 hours/week, Evenings/Nights, work hours may include weekdays and weekends; 8-, 10-, or 12-hour shifts between the hours of 18:00-0730. After a 6-month training period, candidate will have the option of requesting a hybrid remote work-from-home/on-site

PRIMARY RESPONSIBILITIES
Release of Information (ROI)

Monitor and process ROI releases in the Epic ROI work queues.

Review ROI requests and determine valid authorization and releasable records.

Disclose protected health information (PHI) to patients, providers, attorneys, and other authorized parties.

Access patient records, prepare and send requested PHI via electronic transmission or physical media.

Follow HIPAA guidelines for the release-of-information and protection of PHI.

Other duties related to the disclosure of protected health information.

Teleradiology / Film Library Management

Monitor communication systems for incoming electronic image transfers of medical imaging.

Process the intake of external medical imaging and reports from referring hospitals and clinics into the UW Medicine EMR and Radiology PACS.

Coordinate with UW Medicine Transfer Center, Harborview Medical Center clinics, and outside hospitals and clinics to transfer medical imaging and records.

Reconcile and merge external patient records to the UW Medicine EMR.

Schedule and process requests for second-opinion interpretations of outside medical imaging sent to UW Medicine.

Radiology IT system issue troubleshooting: assess problems, perform workarounds, determine need to page-out issues to IT services for elevated levels of support. Assist technologists and radiologists in troubleshooting IT issues.

Execute disaster procedure protocols such as IT downtime and mass-casualty incidents.

Scan PHI paper records to the EMR.

Other duties related to teleradiology and film library management.

Radiology Clinical Unit Support and Reading Room Assistant

Point-of-care: schedule imaging orders for Radiology patients and hospital inpatients.

Review clinical indications in imaging orders to ensure appropriate documentation of medical necessity.

Monitor communications systems (Epic worklists, work queues, phone, radio, fax, pager, overhead PA) for incoming imaging orders.

Obtain patient demographics and clinical indications for the processing and scheduling of verbal bedside orders.

Point-of-contact for radiologists, radiologic technologists, hospitalists.

Assist in locating outside Radiology imaging and reports.

Answer queries regarding scheduled orders and scheduling/records policies and procedures

Receive incoming telephone calls from hospitalists: Triage calls to appropriate radiologists, technologists, and HIT peers.

Other duties related to the administrative and technical support of the Radiology clinical care units.

REQUIRED QUALIFICATIONS
High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience.

ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You’ll be encouraged to grow, advance your career, expand your community and make a difference in people’s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn’t just a job — it’s a calling.

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.