Patient Services Representative Associate, West Pavilion Urgent Care, Part Time, Day Shift

Job Summary: Provides clerical support to assist in the delivery of quality health care services. Essential Functions:

• Sitting: Frequently
• Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.
• Forceful Grip > 5 lbs: Seldom
• Handling: Occasionally
• Standing: Seldom
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.
• Pushing Force > 5 lbs: Seldom up to 20 lbs
• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 15 lbs
• Preferred Vocational/Technical One year certificate from college or technical school (based on Spectrum Health entity and department). Physical Demands:
• Sitting: Occasionally
• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.
• 8:15 p.m. Days Worked Week 1: Wednesday, Saturday Week 2: Sunday, Tuesday, Wednesday Weekend Frequency Every other weekend CURRENT COREWELL HEALTH TEAM MEMBERS
• Sitting: Occasionally
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Qualifications:
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Standing: Occasionally
• Trunk Rotation
• West Pavilion
• Forceful Pinch > 2 lbs: Seldom
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Required High School Diploma or equivalent
• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom Primary Location SITE
• Finger/Hand Dexterity: Frequently
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Trunk Rotation
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Walking: Occasionally
• Wyoming Department Name Outpatient Registration
• 6105 Wilson
• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Squat: Seldom
• Standing: Seldom
• Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Stair Climbing: Seldom
• Forward Bend
• Forward Bend
• Reach
• West Pavilion Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 30 Hours of Work 7:45 a.m.