Patient Service Representative Surg Pob2 207 (Full Time, 40, Day)

I. JOB SUMMARY/RESPONSIBILITIES:

• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
• Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions
• Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.
• Frequent: reaching below shoulder level, frequent gripping of an object.
• Operates computer, printer, calculator, telephone.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

B. EXPERIENCE:

• Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.
• One (1) year customer service experience or clerical experience in a healthcare related setting.
• Experience to demonstrate:

o Ability to communicate effectively in English, both verbally and in writing.
o Ability to keep accurate records and do mathematical calculations.
o Knowledge and familiarity with computer applications and automated systems.
o Knowledge of ICD-10 & CPT coding and medical terminology preferred.

• Prior experience with computerized scheduling systems preferred.