Patient Service Representative, Musculoskeletal Center

Job Summary Provides clerical support to assist in the delivery of quality health care services. Essential Functions

• Grand Rapids Department Name Resource Rehab
• Forceful Grip > 5 lbs: Seldom
• Walking: Occasionally
• Handling: Occasionally
• GR Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 0.04 Hours of Work 7 a.m. to 7 p.m. Days Worked Monday through Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS
• Forward Bend
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Forceful Pinch > 2 lbs: Seldom
• Pushing Force > 5 lbs: Seldom up to 20 lbs
• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Sitting: Occasionally
• Squat: Seldom
• Standing: Occasionally
• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.
• Stair Climbing: Seldom
• Forward Bend
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Musculoskeletal Center
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Standing: Seldom
• Trunk Rotation
• Finger/Hand Dexterity: Frequently
• Sitting: Frequently
• Reach
• Pulling Force > 5 lbs: Seldom up to 15 lbs
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Qualifications
• 230 Michigan St
• Above Shoulder: Seldom
• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom Primary Location SITE
• Reach - at Shoulder or Below: Seldom
• Required High School Diploma or equivalent Physical Demands
• Trunk Rotation
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.
• Standing: Seldom
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Sitting: Occasionally
• Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.