Patient Service Representative - Remote | Wfh

We are a leading healthcare provider committed to delivering exceptional patient care. Our dynamic team is dedicated to ensuring a positive and welcoming experience for our patients and visitors. We are currently seeking a Patient Service Representative to join our team.
Position Summary
As a Patient Service Representative, you will play a crucial role in providing exceptional reception and administrative support to our clinic. You will be responsible for various tasks, including answering phones, welcoming visitors, verifying insurance benefits, and ensuring accurate communication of service costs to patients. Additionally, you will assist with insurance authorization processes, patient collections, supply management, and maintaining a clean and organized front desk area.
Key Responsibilities
Customer Service: Be the friendly and welcoming face of our clinic, extending special attention and sensitivity to all patients and visitors.
Appointment Management: Efficiently manage patient check-ins and scheduling of initial and follow-up appointments.
Insurance Verification: Verify patient benefits and eligibility, explaining in detail the patient's financial responsibility.
Insurance Authorization: Obtain necessary authorizations from insurance companies and accurately record information.
Data Entry: Enter patient demographic and insurance information into our system with precision.
Record Keeping: Maintain organized records, including scanning incoming paperwork and handling all clinical requests.
Financial Responsibilities: Collect patient copays, deductibles, and co-insurance amounts. Set up payment arrangements when needed.
Supply Management: Order supplies, maintain inventory, and prepare items for proper storage.
Administrative Support: Assist with typing, filing, copying, and handling mail distribution. Take minutes during departmental meetings.
Reporting: Generate daily, weekly, and other reports as required by clinic management.
License and Certification Management: Maintain accurate records of therapy licenses and operational licenses.
Front Desk Organization: Ensure the front desk and reception area remain clean and organized.
Additional Duties: Perform other job-related tasks as assigned.
Required Skills And Qualifications
Proficiency in navigating electronic medical record (EMR) systems, including entering patient information and scheduling.
Experience in verifying insurance benefits and explaining benefit information to patients.
Understanding of claim processing, including payments and denials.
Specialized experience in obtaining authorizations for specific insurance companies.
Previous experience assisting healthcare professionals in a clinical setting is a plus.
Exceptional verbal and written communication skills.
Outstanding interpersonal and customer service skills.
Strong organizational abilities with excellent attention to detail.
Effective time management skills with a proven ability to meet deadlines.
Comfortable working in a fast-paced and occasionally stressful environment.
Proficiency in Microsoft Office Suite or related software.
Commitment to maintaining patient confidentiality.
Education And Experience
High school diploma or equivalent required.
Associate’s Degree preferred.
Prior medical office experience is preferred, including experience in verifying and filing insurance claims.
Join our team and contribute to our mission of providing outstanding patient care. If you possess the skills and qualifications mentioned above, we invite you to apply for this rewarding opportunity. We look forward to welcoming a dedicated Patient Service Representative to our healthcare family.
Salary: $ 31,200.00 33,280.00 Per Year