Patient Menu Technician-Fulltime, Duke Regional Hospital

Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System.

Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units.

Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world.

U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.

Patient Menu Technician-Fulltime, Duke Regional Hospital

FLSA: N

Job Code: 4107

Pay Target: B2

Supervisory Responsibility: No

General Description of the Job Class

Perform a variety of food and customer service tasks involved in receiving and processing patient diet orders; visit patients for menu selections entering selections into appropriate computerized equipment; assemble and pass trays to patients; requisition supplies according to established par levels on patient floors.

Duties and Responsibilities of this Level

• Follow all safety procedures for using equipment and chemicals.
• Visit patients on assigned floors upon admission to explain menu process and collect diet preferences.
• Clean and maintain galleys according to established cleaning procedures.
• Maintain and calculate appropriate patient data according to established guidelines.
• Review and verify accuracy of diet order and allergen information by contacting appropriate source of information if records indicate potential discrepancies.
• Compare trays to patient census, checking for accuracy and correcting when necessary.
• Ensure proper food temperature by properly assembling and delivering patient trays; detect and report improperly prepared food to supervisor immediately.
• Visit patients to obtain their menu selections and input selections into hand held computer.
• Revisit patients after passing trays to assure patients are satisfied; collect all trays from patients after meal service and transport to dish room.
• May assist in the care and maintenance of work areas and alert supervisors to problems as they arise.
• Determine food preferences for patients on routine modified diets; order additional food items as necessary.
• Deliver food trays and supplements to patients.
• Accurately record all items delivered to the floor.
• May assist in tray line setup, ensuring that quality standards are maintained and safe food handling guidelines are adhered to.

**Performs other related duties as required. **

Required Qualifications at this Level

Education: High School Diploma

Experience: 1-year food service experience with customer contact, preferably in a patient care setting.

Knowledge, Skills, and Abilities:

Ability to read/follow instructions.

Ability to read/audit patient menu items.

Ability to prepare/handle food using safe food handling practices using HACCP standards.

Ability to maintain accurate and updated patient dietary information. Knowledge of basic math.

Customer service skills.

Data entry skills.

Basic computer skills.

Ability to lift/push/pull 50 pounds.

Ability to read/write and follow oral and written instructions.

Ability to effectively communicate, both written and orally.

Degrees, Licensure, and/or Certification
N/A

Job Code: 00004107 PATIENT MENU TECHNICIAN
Job Level: B2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.