Patient Enrollment Coordinator Jobs

Our Story

Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir we believe people deserve a better healthcare experience.

Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.

Living our Company Values

• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients

This is a HYBRID FULL TIME position to go into our Boston, MA office on Milk street, 1-2 days/week.

Looking for this person to work CST zone 9-5pm.

Where you’ll see your impact:

The Patient Enrollment Coordinator (PEC) assumes a vital role in guaranteeing that our patients receive the necessary information while enrolling for NuvoAir services. This position encompasses a range of responsibilities related to patient care, such as outreaching patients interested in NuvoAir services, addressing phone inquiries, enrolling patients into the Electronic Health Record (EHR) system and/or clinical service, helping manage scheduling, delivering exceptional customer service, verifying insurance details, and collaborating closely with the clinical team to provide relevant patient information.

What you’ll be responsible for:

• Patient Data Management: Establish patient charts accurately, ensuring up-to-date patient demographics and insurance details. Maintain and update patient records in compliance with relevant policies and regulations
• Scheduling Support: Assist patients with scheduling queries and requirements, ensuring smooth appointment booking and managing any scheduling conflicts
• Problem Resolution: Address patient concerns by thoroughly reviewing the Electronic Health Records (EHR) for relevant information or consulting the clinical team for further clarification and resolution
• Technology Assistance: Guide patients in using our technology effectively during their visits, ensuring they have a positive experience with our services
• Patient Engagement: Proactively engage with potential NuvoAir patients who have shown interest in our services. Build a rapport with them, address their inquiries, and provide relevant information about our offerings
• EHR Tasks: Manage tasks in the EHR system related to patient messages concerning scheduling, medical records, and referrals, maintaining accuracy and efficiency
• Appointment Management: Support the clinical team in reaching out to patients on the waitlist and sending appointment reminders to minimize patient wait times

This may be a fit if you have:

• Keen attention to detail, enabling accurate work completion even in a fast-paced environment
• Strong customer service and communication skills, ensuring effective interaction with patients and team members
• Base Compensation -$37k-$44k
• Proficient in using computer software applications, including Google Workplace
• Familiarity with Electronic Health Record (EHR) systems and scheduling systems, demonstrating a good understanding of healthcare technology
• Excellent task and time management skills, enabling efficient handling of responsibilities
• High school diploma or equivalent (Associate's or Bachelor's degree in healthcare administration or related field is a plus)
• Previous experience in a similar role, ideally within a healthcare setting, will be highly advantageous

You’ll love us because:

• A global, diverse team that works hard without taking ourselves too seriously
• Retirement plan + company match
• Mission driven culture that’s recognized by “Best Places to Work” awards
• Unlimited PTO - take time to recharge when you need it
• Flexible work environment
• Equity that’s venture-backed by top, global VCs - when we win, we win together
• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries
• Annual Learning & Development stipend - your professional growth is important!
• Medical, Dental, and Vision benefits - so you can take care of yourself and your family

Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect from our interview process:

Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!

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