Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Higher Education Senior Advisor (Consultant), Usaid/Center For Education
Recruited by ZemiTek LLC 9 months ago
Address , Washington, 20004, Dc
From $560 a day
Director, Education Programs Jobs
Recruited by National Geographic Society 9 months ago
Address , Washington, Dc
From $130,000 a year
Senior Consultant Jobs
Recruited by Best Buy 10 months ago
Address Lynnwood, WA, United States
Patient Care Coordinator I - Patient Access
Recruited by Fred Hutchinson Cancer Research Center 11 months ago
Address , Seattle, 98109, Wa
$23.77 - $33.84 an hour
Patient Access Coordinator Jobs
Recruited by Fred Hutchinson Cancer Research Center 11 months ago
Address , Seattle, 98109, Wa
$22.64 - $32.23 an hour
Patient Access Businesss Operations Computer Specialist
Recruited by University of Washington 1 year ago
Address , Seattle, 98195, Wa
$6,065 - $9,856 a month
Patient Education Consultant Jobs
Company | Tactile Medical |
Address | , Kennewick, 99336, Wa |
Employment type | FULL_TIME |
Salary | $23.41 - $35.10 an hour |
Expires | 2023-10-02 |
Posted at | 9 months ago |
Overview:
The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile’s requirements.
Below is the salary range for this position, although offers may differ based on the candidate’s location, job-specific knowledge, skills, and experience.: $23.41 - $35.10 / HR Responsibilities: - Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
- Effectively use translation tools for patients where English is not their first language
- Maintain compliance with all appropriate regulatory requirements including HIPAA
- Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
- Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
- Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
- Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
- Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
- Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
- Travel up to 80% within assigned territory
- Review, complete and submit required paperwork with patient and answer questions
- Other duties as assigned
- Contact patients within service levels expectations to schedule and complete trainings and demonstrations
- Meet or exceed established performance expectations
Education & Experience
Required:
- 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
- Bachelor’s Degree or equivalent work experience
Preferred:
- Health related certification
- Medical device or healthcare industry experience
Knowledge & Skills
- Strong critical thinking and decision-making skills in healthcare related situations
- Ability to lift 20 pounds on a regular basis
- Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
- Ability to stay focused and organized to complete assigned tasks
- Skilled in teaching others
- Ability to be self-directed and work independently to overachieve results
- Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
- Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
- Ability to work remotely and travel to patients in a home, clinic or virtual environment
- Technology savvy to efficiently complete paperwork, update records and communicate progress
- Strong interpersonal communication skills including the ability to empathize with patients and caregivers
- High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
- Critical Thinking
- Independent Decision Making
- Influencing
- Listening
- Problem Solving
- Detailed and Accurate
- Time Management
- Empathy
- Adaptability
- Communication
- Patience
- Conflict Resolution
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago