Patient Coordinator Jobs

The Client Advocate is responsible for providing education, value and producing the sale of wellness and regenerative services and treatment plans to clients. They must possess complete knowledge of all products and services exclusive to Relive health including hormone therapy, regenerative medicine, IV therapy. The Client Advocate is responsible for client relationship management, servicing clients through follow-up practices and identifying opportunities for upselling or cross-selling additional services or treatments, while offering personalized solutions tailored to each client’s needs. This individual is the direct point of contact with clients and ensures that their needs and expectations are fully met, and they are completely satisfied throughout their relationship with Relive.

Responsibilities

• Answers patients’ questions regarding products, services, and pricing.
• Meets and exceeds sales goals.
• Resolves patient complaints and queries.
• Acquisition of new patients/clients through the follow-up of lead generation, referrals, marketing efforts, and events.
• Maintains patient files with appropriate follow-up and updates
• Provides feedback on the effectiveness of marketing plans
• Serves existing patients through follow-up of the effectiveness of current plans, monitoring results, and feedback.
• Submits purchase orders and informs management of purchase actions.
• Full understanding of all services/ products/ operating systems

Qualifications

• High school diploma. Bachelor’s degree (preferred but not required)
• Ability to work productively and effectively in an unsupervised environment
• Maintain patience and composure in managing patient care
• Persuasion, negotiation, and closing skills.
• Ability to meet deadlines, multi-task, and achieve company-set objectives
• Possesses strong interpersonal and communications skills
• 1 year of general sales experience. Sales experience in the medical field specifically in Hormone Replacement Therapy is ideal.