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Company | US Eye |
Address | Mount Pleasant, SC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Practices |
Expires | 2023-09-28 |
Posted at | 8 months ago |
PATIENT CARE REPRESENTATIVE
- Ability to follow oral and written instructions.
- Verification of insurance coverage for patients
- Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
- Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
- Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
- Competencies:
- Demonstrated ability to read, write, and perform mathematical calculations.
- Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
- Greet and direct all patients, visitors, and staff upon entry of the practice.
- Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
- Demonstrated knowledge of material, methods, instruments, and equipment.
- Complete appointment confirmation calls based on the patient appointment schedule.
- Cross-check and update next-day charts as evidenced by the appointment schedule.
- Monitor the reception areas throughout the day and provide assistance as needed.
- Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
- Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
- Fill out essential reports and forms as requested.
- Prior experience in a customer service role
- Must be able to work under pressure and respond to patient requests in a positive manner
- High school diploma
- Days and hours are Monday through Friday 8am – 5pm with the opportunity for occasional overtime.
- This is a full-time position located in Mt. Pleasant, SC
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