Patient Care Coordinator Jobs

Heights Plastic Surgery and Studio Essex Medical Spa is a small private plastic surgery practice and medical spa clinic in the Garden Oaks/Oak Forest area focused on delivering compassionate and individually tailored surgical and noninvasive treatments to meet our patient's goals.

We are seeking a highly motivated Patient Care Coordinator to join our team.

As Patient Care Coordinator (“PCC”), you will have the first meaningful in-person contact with our patients. You are an ambassador for our brand accompanying patients throughout the duration of their journey. The relationship you establish sets the tone for all future interactions between the patient and members of the team. Your role is critical.

As PCC you must enjoy people and human interactions. You must be a good listener who can empathize with patients. The choices our patients make are deeply personal, and it is critical that you establish a rapport with patients providing the support needed as they contemplate potentially life-altering decisions.

Through the on the job training, you will become well versed in all the products and services we offer and be prepared to provide patients timely, accurate information. Ultimately, you serve in a sales role, and your goal is to convert consultations into surgical patients.

RESPONSIBILITIES AND DUTIES:

• Collecting patient payments and ensuring patient paperwork is completed accurately
• Attending in-office and virtual consultations with providers and patients
• Remain knowledgeable about new procedures, techniques, and devices
• All other duties as assigned
• Documenting all patient interactions in Symplast EMR or CRM tracking system
• Following up with patients as necessary to convert to a successful close
• Providing patients with timely, accurate information about procedures and products
• Responding promptly to all explant patient inquiries
• Communicating the provider’s recommendations to the patient and team members

QUALIFICATIONS AND SKILLS:

• Exceptional interpersonal communication skills
• Ability to remain calm under pressure and balance multiple work streams
• Self-motivated with a high energy level
• Sales or customer service experience, preferably in the plastic surgery, medical spa, or wellness setting
• Excellent organizational and time-management skills and attention to detail
• Basic computer skills (e.g., Microsoft Word, Excel, Outlook, CRM, and Symplast EMR)
• Friendly, engaging, and polished demeanor
• Ability to maintain strict confidentiality without exception
• Ability to manage workload effectively and efficiently in a fast-paced environment
• Team player who is eager to collaborate with peers

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• 8 hour shift

Work setting:

• In-person
• Office
• Clinic

Ability to commute/relocate:

• Houston, TX 77018: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person