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Patient Care Coordinator - Full-Time

Company

Planned Parenthood of the Rocky Mountains, Inc.
Address , Albuquerque, Nm
Employment type FULL_TIME
Salary $19.23 - $21.10 an hour
Expires 2023-07-26
Posted at 11 months ago
Job Description
POSITION: Patient Care Coordinator
RESPONSIBLE TO: Patient Care Manager
HOURLY RATE RANGE: $19.23 - $21.10 / hour
Schedule: Full-Time, ~37.5 hours / week. Mon- Friday rotating schedule; Start time 8am-10am through 4pm-6pm Saturday 8am-3pm
80% remote 20% onsite

Open to candidates residing in: CO, NM, WY, NV, OH, MO, KS, OK, PA, AZ
OR: applicants are eligible to work from the Denver, Colorado Admin Office.
Our Virtual Care Center operates: Monday-Friday 8am/9am-5/6pm and Saturday 8am-3pm.

SUMMARY:
Patient Care Coordinator will notify patients of abnormal test results and track the status of treatment plans and/or referrals recommended by PPRM clinicians and according to PPFA Medical Standards and Guidelines. Additionally, the Patient Care Coordinator may be responsible for providing patient navigation for patients in breast and medical follow-up under the guidance of PPRM clinicians and according to PPFA Medical Standards and Guidelines. This position is hourly, non-exempt.
QUALIFICATIONS:
  • Knowledge of PPRM’s Medical Standards and Guidelines pertaining to follow up preferred.
  • Reliable transportation and valid driver’s license.
  • Knowledge of reproductive health care required.
  • Must have excellent customer service, communication, typing and organizational skills.
  • Experience working with sensitive patient information required.
  • Experience with NextGen or other electronic health records system is preferred.
  • Experience delivering sensitive information or results to patients required.
  • Strong computer skills and ability to navigate all Microsoft Suite applications required.
ESSENTIAL FUNCTIONS:
  • Assist with scheduling patient appointments as needed.
  • Other duties as assigned by supervisor.
  • Effectively and accurately communicate abnormal laboratory and cytology results to patients and explain the clinician’s prescribed treatment plan.
  • Send correspondence to patients via mail.
  • Provide nonjudgmental education to patients by offering information and/or referrals on reproductive and sexual health issues.
  • Assists in answering patient questions received via the Patient Portal.
  • Assist Quality Management team with creation and implementation of Electronic Medical Follow Up systems.
  • Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Administration) and CLIA (Clinical Laboratory Improvement Act).
  • Adhere to procedures and requirements regarding the notification and follow-up of abnormal lab results as outlined in PPRM Medical Standards and Guidelines.
  • Demonstrate ongoing proficiency in Electronic Health Records (EHR) and Electronic Plan Management (EPM) systems.
  • Maintain average call time and volume as defined by program guidelines.
  • Provide support to ensure that Quality Management support staff is following all PPRM policies and procedures and the Medical Standards and Guidelines, for timely and accurate follow-up notification.
  • Electronically sends prescriptions to the pharmacy and documents appropriately in the Electronic Health Record (EHR) system.
  • Assist patients in connecting to financial resources like WWC and subsidy funds.
  • Supports Medical Records Department
  • Demonstrates excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered.
  • Run NexGen reports and complete appropriate follow-up management.
  • Initiate telephone and written correspondence to patients regarding results and treatment plans as directed by PPRM clinicians.
  • Document accurately, appropriately, and efficiently all telephone interactions with patients and complete, accurate and timely medical record chart note documentation.
  • Coordinate, log and sort incoming abnormal lab results and consult with clinician regarding plans.
  • Serve as a resource to PPRM staff regarding follow-up information.
  • Learn and stay current on all relevant protocol requirements.
  • Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.).
  • Participates in the training of licensed and non-licensed staff relating to care coordination duties.
Benefits at PPRM include:
A predictable schedule and dedicated individualized paid training
401K/Safe Harbor Contributions (We contribute to your 401K after an allotted period of time)
Medical/Vision/Dental, with extended mental health coverage
Employee Loan Program
Employee Assistance Program and WorkLife Partnership
PPRM Internal Benefits Program
Paid Family Leave/Paid Parental Leave
PTO and Sick Time
Float Holidays (You pick your holidays)
Bereavement Leave
And More!

COVID-19 Vaccine: PPRM requires that all employees are fully vaccinated as a condition of employment. An employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single- dose vaccination (Johnson and Johnson/Janssen). Proof must be uploaded upon starting. You will upload a picture or pdf of your vaccination card(s) on your first day of orientation.
Background Check Required
Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

About Us:
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More