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Patient Advocate Jobs

Company

Cone Health
Address , Burlington, 27215, Nc
Employment type
Salary
Expires 2023-07-17
Posted at 1 year ago
Job Description
Overview:

The Patient Advocate will serve as an additional resource for our patients and guests in the Emergency Department. They will assist guests with physical and emotional needs during their visit by listening and helping the patients and their family feel heard. They will integrate iCare values as they seek to offer support, care and comfort to the ED patients and guests. The schedule will be 11am - 11pm, 3 days a week.
Talent Pool - Administrative & Clerical

Responsibilities:
  • Assist with placing patients in ED rooms, getting them settled and notifying the nurse.
  • Be a sounding board for hospital staff. Listen to their concerns and offer support with challenging patients/family members.
  • Monitor ED waiting area by stocking the area and monitoring cleanliness
  • Document patient concerns and notify ED Assistant Director when deemed necessary or requested by the patient.
  • Establishes rapport with patients and family members. Present a personal, friendly, and empathetic manner to guests. Support patients and their guests emotionally and attend to physical needs when appropriate/approved, such as getting them a blanket, something to drink or eat when appropriate
  • Work to resolve patient and family concerns and questions such as work notes, care concerns/questions, admitting status

Qualifications:

EDUCATION:

High School Diploma or equivalent - Required
Bachelors - Preferred

EXPERIENCE:

3-5 years of customer service experience - Required
5+ years of customer service experience - Preferred

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

REQUIRED
PREFERRED