Patient Access Support Rep 1 (Patient Access Support)

Additional Position Details

WHY ASANTE

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

Position Summary

The Patient Access Support Representative 1, under general supervision, supports one to three skills (as defined by clinics) via telephone interaction. The Patient Access Support Rep answers all incoming calls as the first line of communication for the patients and clinics. Duties may include: scheduling, cancelling and rescheduling appointments per established protocols; registering patients using accurate demographic and insurance information; identifying patients with new or worsening acute medical conditions and connecting them with Nurse Triage to get patients the right care at the right time and place; identifying the reason for the call and appropriate resolution; scheduling from referrals to Specialty Clinics; identifying post op concerns and appropriate resolution; and directing calls to other departments as needed. A professional and friendly personality demonstrating collaborative interaction with patients, providers and other staff members are integral to the success of this position.

Qualifications

Education

• High School Diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required
• Associate degree in business, healthcare, or related field, preferred

Experience

• Minimum 1 year of call center or related sales and customer service experience is required

What We Offer For Full And Part-time Positions

• Tuition reimbursement after one year of service
• Generous Earned Time Off
• Comprehensive benefits including medical, dental, vision, and wellness
• Excellent retirement package with up to 6% employer contribution
• Competitive starting wage

What We Offer Our Flexible Workforce (Per Diem/On-call)

• Excellent retirement package with up to a 6% employer contribution
• Competitive starting wage
• An additional 15% on top of the base hourly rate (if not an employee already in a benefited position)
• Benefit option available through the Asante Flexible Workforce plan

About Asante And Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.