Patient Access Specialist/Front Office (Full-Time Day Shift)

Emerus is the nation’s first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus’ leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus’ distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

• High School Diploma or GED, required
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• 2 years patient registration and insurance verification experience in a health care setting, required.
• Scan all registration and clinical documentation into the system and maintain all medical records
• Position requires fluency in English; written and oral communication
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Emergency Department registration experience, strongly preferred
• Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
• Assist medical staff as needed
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
• Respond to medical record requests from patients, physicians and hospitals
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maintain cash drawer according to policies
• Attend staff meetings or other company sponsored or mandated meetings as required
• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Maintain visitor/vendor log
• Excellent customer service
• Perform additional duties as assigned
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Receive deliveries including mail from various carriers and forward to appropriate departments as needed
• Maintain log of all patients, payments received, transfers and hospital admissions
• Basic understanding of medical terminology