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Company | City of Lubbock |
Address | Lubbock, TX, United States |
Employment type | PART_TIME |
Salary | |
Category | Armed Forces |
Expires | 2023-06-27 |
Posted at | 11 months ago |
Summary Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems. Essential Functions
- Obtain necessary information to process service request or resolve problem; prepare service order or other paperwork; may dispatch order to crews;
- Provide information to citizens; explain policies and procedures;
- Frequently lift up to 10 pounds. (Animal Control frequently lift up to 50 pounds.)
- Frequently flex upper trunk forward, partial flexing of knees.
- Operate a variety of office equipment;
- Prepare and maintain accurate records;
- Investigate high bills;
- Deal effectively with others in a courteous manner;
- Occasionally carry up to 10 pounds. (Animal Control frequently carry up to 50 pounds.)
- Frequently stand and walk.
- Accept payments and maintain receipts;
- Speak in a clear, concise manner;
- Promote the sale of electric and solid waste services;
- Continuously talk, see, and hear.
- Customer service techniques, basic office procedures. Ability to:
- Perform related duties as required. Qualifications Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following: Knowledge and Abilities Knowledge of:
- Operate a personal computer. Physical Requirements:
- Frequently push and pull objects.
- Frequently reach above, at, or below shoulder height.
- Frequently flex upper trunk forward while sitting or standing.
- Deal with customers regarding delinquent accounts, set up payment schedule based upon established procedures;
- Prepare and maintain records using computer or other office equipment;
- Frequently flex upper trunk forward.
- Process bank drafts and deposits as necessary;
- Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;
- Apply and calculate various rate schedules;
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