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Company | Festival Foods |
Address | Madison, WI, United States |
Employment type | PART_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-09-28 |
Posted at | 7 months ago |
Job Title Guest Service Representative (GSR)
- Communicates department priorities to Guest Service team and delegates responsibilities
- Opens additional lanes to accommodate business and guest traffic. CSRs will keep a cash drawer available for their own use at all times.
- Oversees Guest Service activity to ensure a positive guest experience and team environment.
- Presents themselves as a manager, takes ownership of guest needs utilizing LAST.
- Acts in a professional manner at all times while projecting a cooperative and helpful attitude using discretion and tact.
- Monitors cart levels and efficient cart running to ensure availability of all carts.
- Ensures Guest Service cleanliness, maintenance, and sanitation.
- Determines where Guest Service staff is needed throughout the day and directs them to that location to maintain efficient Guest Service operations.
- Communicates immediately with Shift Managers when assistance is required and when the CSR is on a lane.
- Adjusts daily schedule to actual sales, items and guest projections to maintain 100% productivity.
- Ensures proper staff levels by calling in additional staff to cover call-ins or additional business.
- Reinforces Festival culture, exceptional guest service and performance expectations to all Guest Service associates.
- Holds associates accountable for non-compliance with Guest Service and store policies.
- Utilizes leadership tools (ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, Guest Service OPPS Manual, etc.) through leadership opportunities.
- Oversees all Guest Service associates (Service Desk, Cashiers, Baggers and Cart Runners).
- Leads by example to ensure Guest Service operating procedures are known and adhered to, including but not limited to associate dress code, DYFET, CHANT, BOB, ten-tiling, proper bagging techniques, parcel pickup, You Bag/We Bag expectations, etc.
- Other duties as assigned.
- Strictly enforces child labor laws relieving minor employees enabling them to clock out for breaks, lunches and at and the end of their shift as per labor law guidelines.
- Communicates tardiness and absences through effective use of CSR Shift Report.
- Directs guests into lanes, monitors BOB, unloads carts, answers questions, respond to lights, and completes overrides as needed.
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Minimum availability must include 24 hours a week with a minimum of 6 hours per day during available days.
- Thorough understanding of all safety requirements and company safety policies.
- Excellent communication and interpersonal skills including an effective negotiation style.
- Exceptional oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
- Ability to deal tactfully and effectively with guests and all personnel.
- Strong teamwork skills with the desire to train and educate others within the organization.
- Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities.
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
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