Part-Time Shift Manager (Evenings & Weekends)

Job Title Shift Manager I

FLSA Status Hourly

Reports to Store Director

Under the direction of the Store Director and Assistant Store Director, assists day-to-day store operations efficiently.

Essential Duties And Responsibilities

• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Answers questions and provides guidance to guests and associates
• Assists guests with finding items they are looking for throughout the store
• The Shift Manager I must make sure the workplace is safe and clean during assigned shift. This includes reviewing and enforcing all Occupational Safety standards and policies. The Shift Manager I is responsible for completing and filing all incident reports and accident reports and reporting all violations.
• Responsible for quality control during assigned shift. Helps ensure product safety and freshness. Must make sure customers receive the products and services they order. The Shift Manager I is responsible for reporting any issues or quality defects to the Department Managers.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Provides customer service to guests.
• Other duties as assigned.
• Communicates and works cooperatively with Store Director, Department Managers, and associates to maintain standards and exceed guest expectations
• Assists all department associates with daily responsibilities.
• Ensures all department standards are being met in the store during assigned shift.
• Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with associates when necessary
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Communicates and reinforces Festival culture, customer service, and performance expectations to store associates.
• Oversees sanitation within the store during assigned shift.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
• Ability to use the following equipment forklift, harness, power jack, walk behind lift, WAV, baler, compactor.
• Ability to deal tactfully and effectively with guests and associates.
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Must be available to work until close (10pm) at least one night per week.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The position requires the associate to lift up to 50 pounds on a regular basis.
• Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
• The associate must have full range of upper body motion in order to lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.

WORK SCHEDULE

The Shift Manager I is a part-time or full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries; we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.