Overnight Front Desk Supervisor

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Lumiere Place Casino, the pulse of St. Louis.

About the Overnight Front Desk Supervisor role:

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.

• Assures that guest is assigned type of room requested and the correct rate is charged.

• Arranges for luggage to be delivered to guest room.

• Issues correct keys to the guest;

• Checks out guest at end of stay.

• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.

• Settles bill accurately through credit card or cash transaction;

• Assists with the supervision/management of the overall arrival and departure experience including but not limited to valet, other transportation services, luggage delivery, and wellness check and other related procedures.

• Resolves customer complaints, handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

• Maintains a balanced bank assigned by the hotel.

• Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.

• Works harmoniously and professionally with co-workers and supervisors.

• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

• Supervises a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill.

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What we are looking for:

• College education or equivalent experience.

• Previous employment experience in a similar position with other luxury Hotels will be an added advantage.

• Knowledge of Opera will be an added advantage.

• Requires knowledge of the ability to operate computer equipment.

• Ability to read, speak and write in English fluently.

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits!

• Lucrative salary!

• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!

• Time off plans starting at day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment! *Complimentary and discounted hotel stays around the world!

• Wellbeing and mental health initiatives and focused company!

• Embracement and promotion of diversity in our workplace!

• Complimentary employee meals and beverages!

• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/stlouis/

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJob

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.