Overnight Closer Jobs

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• Must be able to occassionally lift up to 50 lbs.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Create a bank deposit for next day.
• Strong listener with the ability to empathize and problem solve.
• Will occasionally encounter toxic chemicals during shift.
• Greet members, prospective members and guests, providing exceptional customer service.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Basic computer proficiency.
• Close shift for that business day.
• Facilitate needed updates to member’s accounts.
• Check members into the system.
• Continual talking in person or on the phone during shift.
• Customer service background preferred.
• Assist in maintaining the neatness and cleanliness of the club.
• Handle all front desk related activities including:
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Upbeat and positive attitude!
• Take prospective members on tours.
• High School diploma/GED equivalent required.
• A passion for fitness and health.
• Punctuality and reliability is a must.
• Ability to work 3rd shift (overnights).
• Must be 18 years of age or older.
• New member sign-up.
• Continual standing and walking during shift.