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Outreach Worker, Operations Specialist I - Mayor's Office Of Homeless Services

Company

City of Baltimore, MD
Address , Baltimore
Employment type FULL_TIME
Salary $56,521 a year
Expires 2023-12-08
Posted at 8 months ago
Job Description
THIS IS A NON-CIVIL SERVICE POSITION
OPENING DATE: 8/10/23
CLOSING DATE: 10/10/23
SALARY: $56,521
Baltimore City Mayor’s Office of Homeless Services (MOHS) is seeking a dynamic professional to fill a critical role in the day-to-day operations of the Homeless Outreach Team. This position reports to the Operations Specialist II (Homeless Outreach Coordinator) of the Outreach Team within MOHS.
A Homeless Community Outreach Worker promotes programs and resources to street homeless individuals in the community and performs a variety of services to encourage street homeless individuals to participate in programs that enable them to remain housed and stable. The work of this class involves no supervisory duties or responsibilities.
Incumbents receive close supervision from a superior. Employees work a conventional work week that includes evening hours and may require weekend work. Work is performed both in an office under normal working conditions and in neighborhoods where incumbents may be exposed to extremes of heat and cold. Work requires minimum physical exertion.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Researches community resources that benefit homeless individuals and enhance services provided by community program.
  • May drive a van; complete daily vehicle inspection report on van; may clean van; and may maintain all safety conditions in the van.
  • Visits communities and canvasses neighborhoods.
  • Visits with homeless individuals on the street and confers about obstacles preventing participation in program and means of overcoming those obstacles.
  • Performs related work as required.
  • Develops a relationship with homeless individuals through frequent visits to foster, supports and encourages participation in programs.
  • Acquaints homeless individuals with and provides assistance encourage utilization of community services; explains and reinforces services resources available to persons needing special assistance, including social, health or other programs that offer resources and provide services to the homeless.
  • Processes applications or registration forms for services; may complete client demographic logs and other statistical information.
  • Maintains computerized log of daily activities and completes simple reports and other forms.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to maintain activity logs, prepare statistical reports and complete simple forms.
  • Skill in the safe operation of automobiles and other related vehicles.
  • Knowledge of community neighborhoods and areas populated by homeless individuals.
  • Demonstrated ability to explain an agency’s purpose, programs, and operations.
  • Ability to understand and explain community resources and services that provide assistance to the homeless.
  • Thorough knowledge of English usage.
  • Demonstrated ability to prepare and present reports.
  • Ability to establish and maintain a good working relationship with co-workers, clients and the general public.
  • Ability to research community resources.
  • Demonstrated ability to prepare and present ideas and information clearly yet concisely.
  • Thorough knowledge of moderately complex analytical principles and techniques.
  • Demonstrated ability to collect, compile, edit, classify, and tabulate statistical and qualitative data.
  • Ability to motivate others.
  • Knowledge of available community resources.
  • Thorough knowledge of reference and research methods and techniques used in collecting, compiling and organizing data.
  • Ability to communicate effectively; oral and written fluency in Spanish preferred.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Requirements: An Associate’s degree and five years of experience performing complex analytical support for an operational, technical, or administrative function is required.
Equivalencies: Equivalent combination of education and experience.
LICENSES, REGISTRATIONS AND CERTIFICATES
This position requires a valid Maryland Class C Noncommercial driver’s license or an equivalent out-of-state driver’s license acceptable to the Office of Risk Management.
This is a full-time service position with a comprehensive benefits package.
NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.
Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER