Outreach Advocate East Jobs

Job Overview

Provides empowerment-based advocacy, safety planning, supportive counseling, crisis intervention and service management to Outreach participants. Provides information, referrals, and counseling to participants. Provide crisis intervention and referral services to phone callers.

Responsibilities And Duties

• Meets with participants that have scheduled appointments and/or walk-ins as needed.
• Maintains contact with participants to review progress towards achievement of individual established goals.
• Completes and reports on all assessment tools and outcomes required by grant contracts.
• Answers Outreach phone voicemail and returns calls providing safety planning, information, referral, and links/schedules for services, as needed.
• Maintains written records required for statistical reporting. Compiles statistical information of services rendered and submits monthly.
• Attends agency meetings and all other meetings as assigned.
• Facilitates group(s), as assigned.
• Reviews service plan with participant on a regular basis, which discussing short term and long term goals.
• Works with individual participants to assess the lethality of the situation and develop a safety plan. Assesses the participant's individual strengths and needs, identifies strengths and challenges present, offers options and assists the participants in selecting from the options available. Coordinates services with appropriate community resources and refers participants and children to necessary support services.
• Maintains participant files and ensures data is entered into WS as soon as possible after all participant contact.
• Service management and documentation meets DCF program standards.
• Assists participants with arranging for transportation to appointments.
• Provides on-going safety planning with participants.
• Has a comprehensive understanding of the dynamics of domestic violence, service programs, confidentiality and privilege.
• Refers participants to community resources and other organizations based on the participant's needs.
• Consults with supervisor on a regular basis, regarding all agency, participant, and service management issues.
• Flexibility with schedule.
• Completes intake documents and procedures.

Occasional duties or projects which may be performed at irregular intervals

• Performs other related duties as requested.
• Assists participants on other advocates case-loads as needed.
• Assist with training new, staff, volunteers and interns, as assigned.
• Assists with data collection for research and/or scholarly studies.
• Covers front desk as needed.
• Assists with community presentations and trainings as requested
• Facilitates weekly support groups as needed.

Accountability: Areas in which the position is accountable/responsible

• Records: Maintains complete and up to date participant files by entering data into WS, master list, and files as soon as possible after all contact. Assists with statistical reporting and other assessments as required.
• Participant Service: Maintains participant satisfaction and quality of services.

Supervision Responsibility

• None

Business-Related Contacts

• Representatives of various community resources/agencies.

Prohibited Functions

• Does not provide any service which could be interpreted as practicing
• Does not respond to requests from the

Education/Training/Experience

• Bachelor's degree and two years of experience preferred.

Specialized Or Technical Educational Requirements

• Bi-lingual preferred (English and Spanish), not required.

Certification Or Licensing Requirements

• Requires on-going 16-hours of DV related training after the first year.
• Valid Florida driver's license.
• Requires 24-hour DCF/DVP Core Competency training and additional 6-hours (30-hours total) to qualify for privilege status.

Physical Demands

• While performing the duties of this job the employee is regularly required to hear, talk, stand, sit, walk, use hands and Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

Work Environment

• The work environment is normally that of an office atmosphere with a moderate noise
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

Additional Remarks

This position requires the following:

• Reliable transportation required.
• Demonstrated maturity and good judgment.
• Ability to exercise independent judgment and decision making.
• Ability to handle crisis situations calmly and with expertise.
• Excellent organizational, analytical and time management skills.
• A self-starter and the ability to perform with a high degree of autonomy and as part of a team.
• Excellent verbal and oral communication and presentation skills.
• Maintains professionalism at all times, in all situations.

Job Posted by ApplicantPro