Order Processing Team Lead

Efficient Engineering is when a PLAN becomes EPLAN
EPLAN Software & Services LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business with help from our Marketing, Sales, and Professional Services Teams as we grow our presence in the North American Markets.
As the Order Processing Team Lead, responsible for overseeing the overall Order Processing procedures from Quote to order entry to Invoicing through to customer interactions and activities. The Team Lead will also be responsible for the interaction with sales and consulting to provide resolutions regarding customer’s needs.
You will contribute to the team effort by accomplishing related results as needed. Additionally;

• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Informing Others
• Work with Department Manager to verify attendance, hours worked, and post information onto designated records.
• Works with Department Manager to maintains staff results by coaching, and counseling, planning, monitoring, and appraising job results.
• Supervises and coordinates overall Order Processing activities for the EPLAN LLC.
• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
• Delegation
• This position is a Team Lead for all employees of the Order Processing department and is responsible for the performance management of the employees within that department.
• Supports company operations by maintaining office systems and leading team members.
• Evaluate data pertaining to costs to plan budgets may be needed.
• Tracking Budget Expenses
• Reporting Skills
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Prepare operational or risk reports for management analysis.
• Maintains efficiency by planning and implementing systems and layouts.
• Promoting Process Improvement
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Designs and implements policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Train employees on organizations' timekeeping systems.
• Supply Guidance
• Participates as needed in special department projects.
• Supervision
• Managing Processes
• Developing Standards

Qualifications
The ideal candidate for the role of Order Processing Team Lead will possess the following skills and competencies:

• Decision Making
• Service Orientation
• Leadership
• Communication Proficiency
• Systems Analysis
• Management of Personnel Resources
• Establishing and Maintaining Interpersonal Relationships
• Initiative
• Organization Skills
• Time Management

Education And Experience

• Experience with Salesforce is highly desirable.
• Bachelor’s degree or equivalent.
• Experience with SAP/S4 Hana is highly desirable.
• At least two years of previous experience in office management.

What We Offer

• Paid Time Off: vacation, sick time, and bereavement leave
• Major Medical, Vision, and Dental Benefits
• Company-paid term life insurance
• Holidays
• Flexible Spending Accounts (FSA)
• Retirement: 401k with company match
• Voluntary Life & Personal Accident Insurance
• Short Term and Long Term Disability

TRAVEL

• Minimal travel may be required for all company meetings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EPLAN Software & Service LLC is an EOE employer part of the owner-operated Friedhelm Loh Group. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply. FLSA Exempt (Not eligible for overtime).