Oracle Hospitality Project Specialist

Intermediate-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.
Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.
2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Responsibilities
Oracle Hospitality – Hotel PMS Project Specialist
Location: US/REMOTE
No visa sponsorship is available for this position
An Oracle Hospitality Project Specialist will have several years of professional experience working in the Hotel or Hospitality field coupled with some Project Management or IT implementation experience. Project Specialists do not have direct reports, but they coordinate client site product installations and handle the day to day onsite activities during the product installation process.

• Supervises onsite Oracle Hospitality resources to ensure projects are on track as scheduled
• Research billing questions
• Approve expenses on a weekly basis
• Sets accurate expectations of Installation process from pre- Implementation process to post Installation
• Attend pre-sales calls
• Provide backup for other Project Specialists as needed.
• OPERA Brand to Brand conversions
• Assists hotels with pre-requisites and ensures client fully understands the Implementation process
• Administrative
• Provide installation history
• Develop the relationship with the client, management company or/or corporate entity
• Supervises site level installation process and ensures tasks remain on schedule
• Post follow-up visits
• Raise scheduling conflicts to Implementation Manager
• Builds project frame, schedules, and blocks resources for onsite installation
• Audit installs for customer happiness, communication, project information, sign-offs, billing, etc.
• Prepares project outline for field Implementation Specialists and provides detailed, specific information on projects and all deliverables
• Coordinates project kick-off calls
• Verify project specialist billing for ASL billing report and PDT billing report on a project basis
• OPERA added module projects- Sales & Catering, OVOS, etc.
• Work with the sales/account management team
• Supervise the Deferral report to improve revenue recognition
• This includes the following OPERA related projects:
• Commit and block appropriate resources for pending contracts and supplemental work
• Direct and ongoing Communication with Hotel client contact and staff throughout project
• Change of Ownerships
• Runs assigned projects from start to finish
• Main point of contact through entire Installation process through go live
• Review of daily communication from site level installers about project
• Leads the assigned site level installation team (installers, senior installers, and consultants)
• OPERA Upgrades
• Review each sales order within their area of responsibility
• Management of Projects
• Attend project kick-off calls
• Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work
• Appropriate scheduling based on skill set for owned project
• Raises issues to their Implementation Manager
• Ensure that licenses, hardware, software, and all project specifications are accounted for
• Serves as first point of escalation for the onsite resources
• Control and approve all travel requirements for installation team
• OPERA New full installations
• Makes recommendations to Implementation Manager on staff utilization
• Review install work schedule for each individual project:
• Run data points in the PM scheduling system for accurate reporting
• OPERA Hardware Migrations
• Review and respond quickly to customer feedback and inquiries – raise issues

About Us
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