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Operations & Utilities Program Associate

Company

AvalonBay Communities
Address , Denver, 80205, Co
Employment type
Salary
Expires 2023-10-06
Posted at 9 months ago
Job Description

Overview


AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.


The Role


The Utilities Program Associate is responsible for managing and implementing utility reimbursement programs designed to address the effective delivery of resident services in conjunction with AVB business strategies.
  • Responsible for resolving resident billing issues through collaboration with third-party billing vendor, operations, and others as needed.
  • Provides support and customer service to the operations team around utility programs and providers.
  • Compiles and summarizes monthly utility reimbursement reports for supervisor review prior to sending bills to residents.
  • Arranges and manages meter and submeter set-up and replacements for all communities and monitors sub-meter performance across the portfolio to ensure accurate readings for utility reimbursement programs. Also, has ownership over meter shut offs and transfers related to disposition and acquisition communities.
  • Coordinates all the operational and financial aspects of assigned utility billing and reimbursement program(s) to meet AvalonBay’s overall business goals.


You Have...


Education:
  • Bachelor’s degree in business management or a related field required OR equivalent 0-3 years of multi-family property management or utility management experience.

Experience:
  • 0-3 years of experience in a multi-family or utility management role.
Knowledge, Skills and Abilities:
  • The ability to create and deliver group presentations on function-related subject matters, organize information, maintain records, and create reports.
  • The ability to manage and prioritize tasks, develop timelines, and coordinate with various stakeholders.
  • The ability to organize information, maintain records, and create reports.
  • The ability to self-motivate and independently work and self-manage in assigned areas.
  • Retrieves and analyzes data from company data sources as demonstrated by previous experience in analyzing operations and financial data.


How AvalonBay Supports You


We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:
  • Growth based on achievement and promotion from within.
  • A 20% discount on our incredible apartment homes.
  • A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits for information.
  • Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).


Additional Info


AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

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For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice