Operations Technician I Jobs

Description:

Actively troubleshoot several service types such as T1, DS3, and ethernet solutions

Escalate and hold LEC Partners accountable for offnet repairs

Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes

Efficiently and accurately manages customer-initiated trouble tickets to resolution.

Maintains customer relationships, both internal and external

Monitors the performance of the telecommunications networks, including usage, load patterns and system response

Qualifications:

Basic understanding of the OSI networking model physical, data link, and network layers

A proven track record troubleshooting technical issues

Ability to manage and correlate multiple trouble reports.

Communicate with customers and others in a repair situation

Practicing excellent customer service

Demonstrating proficiency with trouble ticketing application and other internal tools

Ability to work in a fast-paced operational environment

Ability to answer customer calls and work issues via trouble ticket proficiently and independently

Ability to work in a 24 x 7 fast paced environment

Ability to interface in a professional manner with management and customers

Aptitude for on the job training

Comfortable asking questions

Eager to learn and build skills

Able to effectively manage multiple issues simultaneously thorough effective work prioritization

Demonstrated ability to make sound decisions and logical thinking when under pressure

Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.

Ability to relate technical issues to management and lead personnel.

Minimum Qualifications:

H.S. Diploma or Equivalent, Customer service/Call center experience a plus, Strong organizational skills