Operations Supervisor Jobs

PrePass is a Software as a Service (SaaS) and technology solutions company in the transportation industry and the leader in the trucking weigh station, toll bypass, and software space. Now more than ever, we are proud to be a part of helping transportation companies get critically needed goods to their destination as timely and safely as possible. We help states and transportation companies reduce traffic, fuel usage, safety risk, and pollution while increasing productivity! PrePass, with 325+ employees (and growing), was recently purchased by our main client of 30+ years, the PrePass Safety Alliance, and we are excited to be driving the future of technology. Apply today to join the excitement of building a SaaS company, and get in on the ground floor where you can help shape the direction of our company!

We are seeking an Operation Supervisor to work at our West Valley City, Utah location. Join our collaborative, innovative, customer-centric culture. The Operation Supervisor will be responsible for engagement at Utah sites, tracking attendance and performance policy adherence, and administering disciplinary action meetings across all teams. This is a great opportunity if you like to motivate employees, develop performance strategies, create processes, and make a positive impact on people's lives! This is a West Valley City-based hybrid position that will spend their time working a combination of days at our offices and also working remotely from their Salt Lake Area home.

• Correct time card entries as needed.
• Balance staffing and business needs by approving Agent scheduled time off and non-customer interaction time such as training and huddles.
• Update Agent status in WFO system as needed.
• Track and communicate daily shrink and policy adherence across teams.
• Implement strategies to achieve exceptional levels of employee engagement.
• Report on headcount by team and provide training schedule recommendations.
• Partner with HR to document policy violations and ensure trigger events are addressed with Agents. Proactively provide status updates to Agents.
• Facilitate regular Agent shift bid process and schedule changes.

• Detail oriented.
• Minimum of 5 years of call center experience.
• Associate Degree or equivalent.
• Results-driven.
• Excellent communication skills.
• Ability to handle difficult conversations.
• Minimum of 3-5 years of managing and leading a team in a call center environment.

• Tuition reimbursement available.
• Free health insurance option
• Great benefit package with medical, dental, and vision that start on date of hire.
• Growth opportunities.
• Ability to work with a purpose and make an impact on our planet.
• 401 (k) plan with strong employer match.
• Work environment where you have a lot of independence.