Operations Specialist Senior - Account Services

Be part of something more.
A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.
Control bank losses by maintaining specific assigned general ledger accounts, reconciling, resolving out of balance conditions, and providing reports for CPM purposes. Control losses by researching and resolving critical out of balance conditions as relates to Processing errors. Assist with Internal and External Audits. Assist Operations Analyst with procedural documentation and training as needed. Actively develop others, leading by example. Assist manager in daily work flow assignment, monitoring aged cases and reporting on production statistics and issues. Provides customer service support. Perform a variety of data entry and clerical duties related to maintaining records. Follow up and review requests to insure appropriate documentation is secured from clients, financial institutions and requesting agencies. Work with multiple lines of business and various systems to research, gather data and prepare reporting as requested. Maintain accurate system and process documentation. Stay current on Check Processing and Adjustment regulations, FRB Bulletins, and UMB policy. Maintain procedural documentation and training materials, as needed, to ensure compliance. Identify and escalate any risks to Management. Monitor/validate system import and export files. Other duties as assigned. Associate Degree and Four (4) years ? experience in bank operations OR Six (6) years ? experience in bank operations 2 years ? experience in general ledger reconcilement Demonstrates ability to communicate clearly with coworkers, managers, business partners and outside clients Demonstrates intermediate knowledge of Microsoft Office Products including Excel, Word and Outlook Demonstrates good analytical skills and strong attention to detail Demonstrates strong time management and expert problem solving skills Willing and able to oversee multiple operations and step in for management with routine tasks/requests Approachable by all levels for questions, answers and research inquiries Highly knowledgeable in Check Adjustments Practices and regulations. Demonstrates basic knowledge of accounting principles.
This position will also be responsible for the daily statement requests and quality control on Adjustments advices.
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Compensation Range
Minimum $47,145.00 - Mid Point $62,895.00
The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.
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