Operations Specialist Jobs

Who is Simplicity Credit Union?

We are today, and we’ve always been, a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. From the latest tech to keep our members in the know, wherever they may be, to an innovative branch experience, we’re focused on giving people what they need, when they need it. And what you see is not all you get. The Simplicity Team supports our member experience with a culture of collaboration and creativity, a focus on the things that mean the most to us, and a healthy dose of wackiness to bring it all together. Most importantly, we love turning new friends into members of the Simplicity Family and seeing where we can go together!

Position Summary

An Operations Specialist is responsible for electronic activity, ACH/Inclearing, and member data processing for Simplicity Credit Union. Provides exceptional service and always projects a positive and friendly image for the credit union through interactions with members and co-workers.

This is a full-time position that will work at our Stevens Point or Marshfield branch. This position will work M-F during business hours. Remote work is an option once training is complete.

• Timely processing, posting, balancing and compliance of all electronic activity, including bill pay, ACH/Inclearing, mobile check deposit, preauthorized (automatic transfers), wire transfers, and other Operations department tasks.
• Review overdrafts: make determination to hold or return.
• Process all requests via forms submitted to the Operations team regarding electronic activity, internal and external transfers, deposit account, or debit card related requests.
• Provide backup to Accounting department as needed.
• Maintain safe deposit box notices.
• Respond to internal member requests through various means of communication, phone, Teams, and email, while following and maintaining proper procedures.
• Mobile Check Deposit: responsible for reviewing mobile deposit checks and determining if they should be accepted or rejected, along with being alert to potential fraudulent items or suspicious activity. Submitting, processing, and balancing the Mobile Deposit file.
• Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive, and productive working relationships through the commitment to the company’s core values, vision and mission statements.

• Excellent decision-making skills.
• Must be friendly and able to represent the credit union in a professional and positive manner.
• High school education or GED and three to five years of similar experience.
• Excellent communication skills.
• Exceptional analytical skills with a strong attention to detail, ability to plan, prioritize and organize work effectively and efficiently.
• A high degree of mental concentration to interpret and act upon a wide range of situations, even under pressure.

Professionalism/Attitude:

• Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities.
• Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization relevant.
• Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
• Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.

What we offer:

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k) matching
• 401(k)
• Vision insurance
• Dental insurance
• Disability insurance
• Paid time off
• Health savings account
• Health insurance
• Life insurance

Schedule:

• Day shift
• 8-hour shift
• Monday to Friday