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Operations Manager Jobs

Company

Tesla
Address , Carlsbad, 92010, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-10
Posted at 1 year ago
Job Description
What to Expect
The Operations Manager is responsible for delivering an exceptional experience to our customers, developing team members, and managing day-to-day vehicle delivery operations. Our managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.

The ideal candidate has the technical acumen to be able to communicate effectively with internal teams, excellent time management abilities and is passionate about leading change while inspiring teams. This role directly supports Tesla’s mission by ensuring an exceptional and memorable buying experience for our customers.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
Business Health
  • Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company.
  • Actively set individual and team targets for Vehicle Assistants, Detailers, and Vehicle Coordinators and actively train, coach, and develop them.
  • Demonstrate fluency in the local market’s DMV requirements and processes.
  • Help control expenses, including staffing, supplies, and services.
  • Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
  • Perform additional responsibilities as assigned when business needs arise.
  • Maintain constant focus on improving the Tesla delivery experience.
  • Lead delivery vehicle preparation team consisting of Vehicle Specialists and Documentation.
  • Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects including, but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support.
  • Monitor daily deliveries, create reporting metrics, and actively review information with your Manager.
  • Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty shifts.
  • Work collaboratively with other departments, particularly Customer Experience Manager and Service Department to enhance customer experience.

Customer Experience
  • Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality.
  • Responsible for ensuring all employees provide best in class experience in every interaction
  • Empower and guide employees through challenging concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
  • Manage escalations quickly and effectively
  • Determine resources needed to ensure vehicle preparation for customer appointments are staffed appropriately.

Employee Engagement
  • Identify high potential talent and effectively succession plan for needs of the business
  • Support, implement and provide follow-up for all training
  • Ensure all employees adhere to Tesla policies and procedures
  • Continually evaluate the performance of each employee and provide constant feedback to drive results
  • Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
  • Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards
  • Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
  • Ensure facility maintenance and showroom presentation adhere to the brand standard
  • Control store expenses continually striving to reduce costs
What You’ll Bring
  • Ability to problem solve, prioritize multiple projects and adhere to business-critical deadlines
  • Bachelor’s degree or equivalent
  • Excellent written and verbal communication skills
  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
  • Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
  • 2+ years of applicable experience with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required
  • Ability to work evening hours, weekends and holidays in a retail environment
  • Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
  • Ability to obtain appropriate state licensing, where applicable
  • Dedicated and ethical approach to Tesla standards