Operations Manager Jobs

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Hyatt House Addison

4900 Edwin Lewis Dr

Addison , TX 75001

Overview

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

Responsibilities

• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed
• Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
• Investigate and handle complaints, disturbances, emergencies, etc. during shift
• Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)
• Perform all other front desk duties and responsibilities.
• Attend all hotel required meetings and trainings.
• Prepare, copy, and distribute reports as required.
• Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)
• Handle special guest requests.
• Coach, train, counsel hourly associates and administer discipline as needed
• Balance the hotel room type inventory
• Provide all aspects of shift coverage in F&B operations as needed
• Monitor and action Nor 1 upsell program
• Provide strong lobby presence to assist front desk agents and guest
• Participate in M.O.D. coverage as required.
• Handle guest’s special requests and customer complaints during shift.

Qualifications

• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Must be able to maintain confidentiality of information.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Long hours sometimes required.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Perform other duties as requested by manager
• Previous supervisory responsibilities
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.