Operations Manager Jobs

Iowa Workforce Development is seeking to hire an Operations Manager in our Davenport office. This ideal candidate oversees Iowa WORKS program and policies-under the integrated service system, as they apply to the design and operations of the One-Stop Centers under their authority. Monitor integrated Iowa WORKS policies, providing guidance and technical assistance to established teams/staff as needed or requested to ensure policies are being followed. Will pilot enhancements to service delivery model as developed. Establish good working relationships and serve as liaison with other community agencies, training providers and business associations to ensure effectiveness of the service delivery system. Collaborate with all on-site partners for optimum coordination of customer flow, access to all services, non-duplication of processes, sharing of information and attainment of performance measures.

The Successful Candidate Will

• Act as a key step in all hiring decisions for staff under their authority.
• Supervise and evaluate the work of a subordinate staff; effectively recommends personnel actions related to selection, disciplinary procedures, performance, leaves of absence, grievances, work schedules and assignments, and administers personnel and related policies and procedures.
• Serve as a resource and content expert on Iowa Works and analyze operational and customer data to ensure expectations are being met. Collect and report on qualitative and quantitative data that accurately depicts current local operations.
• Implement and maintain comprehensive public relations activities across all communities within their authority so there is public awareness and optimum utilization of the Iowa WORKS system, centers, and services.
• Prepare and monitor multiple funding stream cost allocated operational budgets for locations under their authority and ensure that funds are expended as required by program regulations, regional protocol, and in accordance with policy.
• Facilitate all teams to develop understanding of the vision for the Iowa WORKS system and create strategic implementation plan for Iowa WORKS services.
• Be responsible for growing public partnerships across the workforce system to advance the interests of workforce services.
• Monitor expenditures and maintain approved cost allocation plans for allowable usage of funds.
• Maintain regular and frequent contact with L WDBs to provide updates and data on the progress of implementation of the integrated system and get necessary feedback for system and service development. Attend local, regional, state, or national meetings (along with other appropriate leadership and front-line staff) pertaining to Iowa WORKS system, serving as the local representative responsible for sharing information with staff under their authority.
• Disseminate information regarding any program changes to all staff and arrange training in order to develop staff knowledge and skills when needed.
• Create work processes for the delivery of integrated services within local areas.
• Develop a thorough knowledge and understanding of all Iowa WORKS program laws, regulations, and policies to ensure proper implementation within the workforce delivery system, including but not limited to: WIOA, Wagner-Peyser, Unemployment Insurance, RESEA, Veterans, Employer Services, PROMISE JOBS, and other related employment and training programs.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four year college or university and the equivalent of four years of full-time professional level experience in program administration, development, management or operations;

OR

an equivalent combination of education and experience substituting the equivalent of one year full-time required work experience for one year (thirty semester or equivalent hours) of the required undergraduate course work to a maximum substitution of four years;

OR

graduation from an accredited four-year college or university with a major emphasis in Business or Public Administration and three years of the qualifying experience;

OR

substitution of a Master's degree in Public or Business Administration for one year of the above experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of one year of full-time work as an Executive Officer 1 or two years of full-time work as a Workforce Advisor.

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.