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Company | EXPRESS |
Address | Burlington, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Apparel and Fashion,Manufacturing,Retail |
Expires | 2023-06-06 |
Posted at | 1 year ago |
Overview
- Plan and process freight and sensors product
- Process shipping and receiving orders according to Express time and efficiency standards
- Support Style Squad interconnectedness and approach customer engagement with the thought that it is a ‘team sport’ by actively engaging with colleagues to deliver the very best customer experience
- Set the example and coach support associates on engaging with a hospitality mindset
- Create an environment built on teamwork and inspiring a Squad mentality
- Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
- Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
- Assist customers as needed on the sales floor with locating product and/or online orders
- Teach support associates to use tools to maximize productivity and achieve brand benchmarks
- Model transformative customer experiences leveraging the Customer Experience Philosophy
- Assist with product launch changes according to company SOP
- One to three years’ experience, preferably in retail or hospitality
- Proficient in use of retail technology such as iPads and registers
- High school or equivalent education
- Willing and able to meet defined availability criteria including nights, weekends and non-business hours
- Hospitality mindset with a genuine desire to create positive and memorable customer experiences
- Demonstrated collaborative skills and ability to work well within a team
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Brand ambassador mentality
- Customer service skills and ability to interact with customers
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