Operations - Analyst Jobs

The Incident Management Analyst is responsible for supporting planned and unplanned needs that arise from systems, operator experience, and other initiatives and events that impact the Caremark Member Operations teams. The Analyst must be able to triage multiple priorities with urgency, identify process issues and their root causes, and build collaborative relationships to resolve issues. They will partner closely with support colleagues, IT, and Operations teams. They must be knowledgeable in critical aspects of operations and infrastructure and assist in meeting client expectations regarding system reliability and workflow.
The Analyst will be responsible for providing robust reporting and executive dashboards to leadership for visibility and potential operational improvement opportunities or to quickly identify system or process failures and drive resolution to reduce additional impact. The Analyst is also responsible for preparing and delivering client facing root cause reports with accuracy and on time.
The Incident Management Analyst must be available to support the around the clock nature of the Customer Care organization.

Pay Range
The typical pay range for this role is:
Minimum: 40,600
Maximum: 83,400

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits

Required Qualifications
1+ years Project Management and or Call Center Operations Support experience.

Computer Knowledge including Microsoft office products, Windows based operations, data entry and clinical systems.

Preferred Qualifications

• Ability to work in a high production, time sensitive environment
• Data analytics skills to detect trends and patterns
• Demonstrates resourcefulness in problem-solving
• Organize, prioritize, and manage multiple tasks on a regular basis with high level of detail
• Customer Service internally and externally
• Excellent Oral and Written communication skills and interpersonal skills
• Self-motivated with a strong attention to detail
• Displays confidence in the ability to learn complex material
• Able to prioritize and manage multiple tasks

Education
HS Diploma PLUS equivalent 2+ years related experience

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.