Online Email/Chat Specialist

Responsibilities:

• Suggest methods to update, simplify, and enhance processes, procedures, and technologies
• Process requests while identifying and escalating priorities
• Update job knowledge by studying new product descriptions
• Perform basic account maintenance activities (I.e. Updates)
• Meet personal/team qualitative and quantitative targets
• Resourcefulness in resolving minor issues and required tasks
• Ability to set priorities and manage time effectively
• Research and service inquiries to provide timely, accurate, and complete resolution
• Identify customer needs, clarify information, research issues, and provide solutions

Qualifications:

• A highly professional approach and appearance
• Editing, blogging, or any form of online or written communication experience is a plus
• Customer service experience is required
• Basic Computer Skills
• At least 1 year of live chat, social media, or email communication experience
• Results-oriented, passionate, and shows a strong sense of urgency
• Must have required Home Office Equipment (laptop or desktop with camera and a mic)
• Must be able to type a minimum of 40 wpm with 90% accuracy
• Ability to constantly operate computers and other technical equipment
• Experience in virtual work environments preferred (technology and virtual-based)
• Advanced written communication skills are required
• Being organized, self-disciplined, and a quick learner
• Must live within 80 miles of San Antonio, Texas
• Customer Service Experience
• Must be able to work between 8am to 8pm (CST) for an 8-hour shift
• Proficient in Microsoft Office products
• Call Center/Live Chat Experience

Pay Rates: $15-$18.50/hr

Starts Monday, July 24th!!

Position is a Contract Opening