Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Travel Nurse Rn - Long-Term Care - $1,604 To $1,852 Per Week In Honolulu, Hi
Recruited by TravelNurseSource 10 months ago
Address Honolulu, HI, United States
Intake Nurse Jobs
Recruited by Legacy Village of Taylorsville 10 months ago
Address Salt Lake City, UT, United States
Admin Assistant 1 Jobs
Recruited by Snowbird 11 months ago
Address Sandy, UT, United States
Associate Ombudsman Jobs
Recruited by Consumer Financial Protection Bureau 1 year ago
Address Washington, DC, United States
Long Term Care Compliance And Education Nurse (Ft)
Recruited by Weston County Health Services 1 year ago
Address , Newcastle, 82701, Wy
Ombudsman Jobs
Company | World Health Organization |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | International Affairs |
Expires | 2023-06-11 |
Posted at | 11 months ago |
Grade
- Perform other related duties, as assigned.
- Take proactive measures and anticipatory action to help individuals, managers, teams and departments avoid conflicts from arising in the first place;
- Serve as member of the Organization’s Integrity and Conflict Management System (ICMS) and contribute to policy development in the areas of integrity and conflict resolution, as well as improvements in the administration of justice system;
- Assist personnel to address concerns or disagreements relating to the terms and conditions of their employment, their working conditions and/or relations with colleagues with a view to improving job satisfaction and enhancing the overall work environment;
- Engage in mediation when the parties concerned voluntarily agree on mediation as an avenue to help resolve their conflict or concern;
- Act as a resource for best practices in relation to the Ombudsman’s functions across the Organization and facilitate the exchange of information and experiences; collaborate in the design of training programs for managers and personnel in dispute/conflict resolution, negotiation skills, difficult conversations, civility in the workplace and related topics;
- Lead and manage personnel assigned to the office;
- Through workshops, training, outreach, team-building exercises and other initiatives, create workplace wellbeing and a harmonious work environment by promoting cross-cultural awareness and fostering values, ethical behavior, fairness, equity, respect and integrity throughout the Organization;
- Monitor trends and periodically review and analyze concerns shared with the Office of the Ombudsman to identify patterns; make recommendations for policies or practices that could be updated or enhanced to help minimize or eliminate recurring concerns; provide early detection of issues of potential significance or concern and advise on appropriate remedial and preventive action;
- Prepare an annual report on the number and type of issues addressed, the extent to which issues were resolved, trends, patterns and gaps in organizational policies and practices, as well as general comments on any aspects relevant to the Ombudsman's functions, while maintaining necessary confidentiality;
- Provide personnel at all levels of the Organization, irrespective of type or duration of contract, with a neutral, informal, impartial and confidential forum to hear and facilitate the resolution of issues, concerns or conflicts in the workplace;
- Advise management at the earliest possible opportunity on matters that could be resolved through timely and remedial action;
- Contribute to developing and strengthening a workplace culture that upholds the values and principles of the Organization, supports the rights, dignity and diversity of personnel and promotes a workplace free from all forms of harassment and other types of abusive conduct;
- Prepare and execute the Biennial Workplan (BWP) and Human Resources Plan for the Office of the Ombudsman; develop, define, and establish the objectives, strategy, plan and budget; be accountable for the products, services and resources of the office;
- Promote a culture of ethical behavior and integrity in accordance with the Organization’s Code of Ethical Conduct to ensure a culture of respect, responsibility, accountability, and compliance;
- Collaborate with the relevant parties to reach a fair and satisfactory resolution through engagement and discussion. When conflict or disagreement occurs, serve as an effective interlocutor between the parties; consult with managers to develop cooperative strategies for complaint resolution; consult with all parties to clarify and analyze problems; and suggest solutions for a mutually satisfactory resolution of the issue(s) under consideration;
- Setting an example: Act professionally and ethically/ Be trustworthy - Works ethically to achieve individual work objectives under 'PAHO Regulations and Rules and the Standards of Conduct for the International Civil Service. Maintains confidentiality and treats sensitive information with discretion; ensures that policies and procedures are followed in accordance with the Organization's professional, ethical and legal standards. When others behave in an unprofessional or unethical way, promotes appropriate standards and provides feedback in order to remedy the situation; escalates as necessary. Stands by own decisions and actions and accepts responsibility for them. Acts in an open and transparent manner when dealing with others; stands by own and/ team’s decisions or actions and accepts responsibility for them. Acts to promote the Organization’s success.
- Respecting and promoting individual and cultural differences: Relates well to diversity in others and capitalizes on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
- Teamwork: Advocates for collaboration across the Organization - Creates and encourages a climate of team-work and collaboration across the Organization; sees cooperation as a key Organizational priority and creates collaborative systems and processes to achieve Organizational goals. Actively identifies and tackles disagreements between internal and external counterparts that compromise the Organization’s goals and mandate; diplomatically facilitates the resolution of conflicts between others and ensures strategic partnerships with a range of key stakeholders; maintains and extends an effective collaborative network of individuals inside and outside the Organization.
- Ensuring effective use of resources: Strategize and set clear objectives/Monitor progress and use resources well - Sets specific, measurable, attainable, realistic and timely objectives for own team and/or the Organization; systematically analyses and anticipates priority projects for own team and allocates necessary resources to achieve them; identifies the cross-Organizational resources needed for large-scale projects in line with key Organizational objectives. Anticipates foreseeable changes and adapts own and team’s projects in the face of unforeseen circumstances and/ or challenges; creates measures and criteria to monitor progress of overall projects against key Organizational objectives; creates cost-effective solutions for the Organization.
- Creating an empowering and motivating environment: Provide direction/Support, motivate and empower others - Oversees and provides teams and departments with clear managerial directions which are translated from Organizational strategy. Builds a performance culture in the Organization; contributes to setting Organizational performance goals and standards; monitors Organizational performance against milestones and strategic goals; identifies and nurtures talent as appropriate. Promotes confidence and empowerment throughout the Organization; inspires enthusiasm and a positive attitude in people towards their work and contributions to enable the Organization’s success.
- Communication: Express oneself clearly when speaking/Share knowledge - Articulates the Organization’s strategic objectives when formulating and delivering information and presentations and adapts presentation methodology to address the needs of different audiences. Shares decisions and directives of senior management and communicates them in a manner that ensures both understanding and acceptance; shares knowledge and best practice at the three Organizational levels (country, regional and global), as necessary.
- Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
- Technical: Extensive progressive expertise at a senior decision-making level, in specialized functions related to the application of principles, models, practices and techniques of conflict management and resolution in the workplace, alternative dispute resolution, counseling, cross cultural awareness, change management, values and ethics. Practical knowledge of organizational development and disciplines related to general management, strategic planning, organizational change, and human resource management. Knowledge of ISO 10002 would be considered an asset.
- Managerial: Extensive experience in senior and progressively responsible positions in management of public or private organizations with a substantial administrative element and requiring sensitive negotiations, high level interventions, and extensive organizational development. Demonstrated ability to bring leadership to strategic, organizational, managerial, and analytic work.
- Administrative: Experience in administrative services for facilitating the resolution of conflict in the workplace; resourcefulness, initiative, highly developed judgment, and interpersonal skills to deal with difficult and sensitive situations; courteous style, tact, sensitivity to confidential information; ability to establish and maintain effective working relations at different professional levels without prejudice to disciplines, nationality, and cultural background.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago