Officer - Traffic Control

Position Overview:

The primary responsibility of the Traffic Control Officer is to represent The Venetian and The Palazzo Resort Hotel Casino to arriving and departing guests and direct traffic in the Porte Cochêre.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.

Essential Duties & Responsibilities:

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Direct traffic on the front drive in a safe and efficient manner.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Identify and explain hotel features to guests.

Additional Duties & Responsibilities:

• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Safety is an essential function of this job.
• Performs other related duties as assigned.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Consistent and regular attendance is an essential function of this job.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.
• Previous experience dealing with customers one-on-one.
• High School Diploma or equivalent.
• Must provide current DMV report.
• 18 years of age.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.
• Proof of authorization/eligibility to work in the United States.

Physical Requirements:

Must be able to:

• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.