Office Manager / Director - Home Health Care

Award winning agency, CareOne Senior Care, currently services all of Greater Southeast Michigan and is a proud member of “The Senior’s Choice”, the largest FRANCHISE membership network of home care providers in the world. We are looking for a dynamic Agency Administrator to join our team.

This is a unique and outstanding career opportunity for the right individual. We are looking for that special person that understands and buys into why we do what we do, is equally committed to our growth and success, and is compassionate about helping the seniors we serve.

The ideal candidate will demonstrate outstanding leadership skills, knowledge of the senior industry, will be professional, detail oriented, high-energy with a great attitude that is ready to contribute to our dynamic Team. This position is inherent of leading growth and customer satisfaction.

Responsibilities include (but are not limited to):

• Required to development a complete understanding of payroll, invoicing and employee benefits program.
• Provide Marketing Support to Administrative Team
• Developing and Maintaining Community Relationships with Outside referral sources and community partners.
• Management of the Caregiver recruiting and hiring process. Oversee and assist with the onboarding process, including employee orientation, training, and retention strategies.
• Completing Assessments and Quality Assurance Visits
• Overall Management of Office
• Required knowledge of the scheduling process and system and assist the scheduling team as needed.
• On-Call responsibilities. Including nights and weekends.
• Management of Client Onboarding and Care Coordination
• Leading and Implementing Company Mission, Values and Goals.
• Managing and driving Inside Sales/Company Growth: Prospects to New Clients
• Coordinate and Manage Client Satisfaction Audits
• Leading all aspects of customer and employee satisfaction
• Leadership and management of our prospect pipeline/system.

The ideal candidate will possess the following:

• Education and Experience in management, human development, nursing or other related field.
• Exceptional attention to detail, organization, and ability to prioritize
• Required understanding of the Aging process and related challenges
• Proficient with Microsoft Office and comfortable learning new systems
• Personable, friendly, upbeat, and positive attitude
• Experience working in the home care or health care industry a plus.
• Commitment to our vision, mission, goals, and team-oriented approach
• Strong Leadership, organizational skills, crisis management and time management skills
• Required understanding of the Senior Health Care industry
• Problem solving, problem prevention, and issue resolution skills
• Outstanding Communication and interpersonal skills
• Commitment to Customer Service

Compensation and Benefits:

• Paid Time off and Company Holiday Pay
• Health Insurance
• Salary commensurate with experience
• Bonus Opportunity
• Dental, Vision, & Life Insurance

www.CareOneSeniorCare.com

CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan!

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