Office Coordinator Jobs

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Office Coordinator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an Office Coordinator you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office based in Guilford, CT and will require weekly travel to our Madison, CT office.

At Compass You Will

• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Process and perform accounting functions for real estate transactions in partnership with the agents
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Manage a portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
• Monitor essential digital and paper files
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.

What We're Looking For

• Ability to lift up to 25 lbs
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Ability to work in the office during standard operating hours
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Meticulous attention to detail, highly organized
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Strong verbal communication and presentation skills

Perks That You Need To Know About

Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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